Exchanges, Returns & Refunds
Exchanges, Returns & Refunds
Merchandise must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 15 days of your purchase.
Merchandise that has been worn, used, or altered will not be accepted for return, exchange or refund.
For Exchanges:
At this time, we do not honor exchanges. Refunds will be issued for approved return requests.
For Returns: (shipping costs are non-refundable)
If you are not completely satisfied with your order, we will gladly refund your original method of payment when the item is returned and inspected.
Returns must not have been worn, used or altered. If the item was a gift, customers will only have the option of choosing something of equal value and/or pay the difference.
To start your return process please follow the link below:
For Refunds: (shipping costs are non-refundable)
Refunds will include the purchase price (excluding delivery charges regardless if its domestic or international) and will be refunded to your original payment method. Once we have received the returned item back and confirmed that it meets our return conditions.
If the item was a gift, customers will only have the option of choosing something of equal value and/or pay the difference.
Cancellations
Orders that haven’t been processed can be cancelled.
Please email Customer Service at Higherprimate@silkscreenshirtsinc.com